CUSTOMER CARE

|f you are happy then I am happy.

Please let me know if you have any issues by emailing me at karenhilliard@btinternet.com  and I will do my best to resolve them.

Please bear in mind that it is just me running all areas of making/ shipping / website etc.

I will endeavor to return your queries within 48 hours.

PRIVACY & SAFETY

 

 

 

 

Data

I, Karen Hilliard, am the data-controller of your personal information as it relates to my shop Karen Hilliard Ceramics

 

When you place an order from me, I will receive your name, delivery address, telephone number and email address  in order to process your order. I will only use these details to process and deliver your order or to deal with any queries you have related to that order

 

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With mail delivery companies or couriers in order to fulfill your order.

• To comply with any legal or tax obligations that I have.

 

I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time, I will delete your data from my records.

 

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

WHOLESALE INQUIRIES

Please get in touch regarding minimum orders and costings.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments